At first glance, the profession of a hall worker does not seem so prestigious, but it has a direct impact on the catering industry and the level of service in restaurants and cafes.
The importance of the waiter is difficult to underestimate, because this employee is the face of the restaurant and has a direct impact on the level of service to visitors. It depends on his work whether the guest of the establishment will be satisfied and whether he will want to spend time there again.
The duties of waiters in a catering establishment indicate the indispensability of the profession:
- greeting guests, escorting them to the table and providing menus;
- informing visitors about the features of dishes and their composition;
- taking orders for food and drinks from customers;
- transferring orders to the cook and bartender;
- delivery of dishes from the kitchen to the visitor’s table and its decoration with the necessary equipment;
- cleaning up used dishes, ensuring table cleanliness and advising customers what else they can order;
- Keeping records of orders and preparing receipts for customers.
The role of a waiter in a restaurant is to create the first and overall impression of the establishment. And these factors influence the client’s desire to visit the restaurant again. Waiters follow service standards taking into account the rules of etiquette, job description requirements, safety rules and sanitary standards.